Introduction
Government permitting and licensing systems are specialized computer programs that help local leaders manage the many rules and permissions required in a community. These systems act like a digital front desk where people can apply for building permits, business licenses, or even dog tags without having to visit a government building in person. They help workers in the city or county office keep track of every application, schedule inspections, and collect payments in one safe place. Instead of using paper forms and filing cabinets, everything is stored on a computer so it is easy to find and never gets lost. These tools are designed to make the work of a government faster and more organized for everyone involved.
These systems are very important because they help a community grow safely and follow the law. When a new house is built or a new business opens, there are many safety checks that must happen to protect the public. By using a digital system, the government can make sure that no steps are missed and that every safety rule is checked by the right person. It also helps the local economy because people can get their permits faster, which means they can start their projects and create jobs sooner. These tools give citizens a better experience because they can check the status of their application from home at any time of the day.
Common real-world uses for these systems include managing construction permits for new buildings, issuing professional licenses for plumbers or electricians, and handling backyard fence approvals. They are also used for code enforcement, which is when the city checks to make sure people are following local rules about property maintenance. In some cases, these systems even help with planning and zoning, which is the process of deciding where different types of buildings can be located in a town. By using these tools, a city can handle thousands of requests every month without becoming overwhelmed by paperwork or losing track of important details.
When choosing a tool in this category, leaders should look for a system that is easy for both the staff and the public to use. It should work well on mobile phones so that inspectors can enter data while they are out at a construction site. The system also needs to be very secure to protect the personal information and money of the citizens. It is helpful if the tool can connect with other software the city already uses, like maps or accounting programs. Finally, a good system should be flexible enough to change when the local laws change, so the government does not have to buy a new program every few years.
Best for: These tools are most helpful for city managers, planning departments, and building inspectors in local governments of all sizes. Small towns can use them to stay organized, while large cities need them to manage a high volume of complex data and many different departments. They are also great for construction companies and small business owners who need a clear and fast way to get legal permissions from their local government.
Not ideal for: These systems might not be needed by very tiny communities that only handle a few permits a year and can manage with simple spreadsheets. They are also not a good fit for private companies that do not have to follow government-style regulatory steps for their daily work. If a department only needs to track one specific type of thing, like just pet licenses, a simpler and cheaper alternative might be better than a full permitting and licensing suite.
Top 10 Government Permitting & Licensing Systems Tools
1 — Accela Civic Platform
Accela is a very well-known name in the world of government technology and offers a powerful suite for managing all types of public sector work. It is designed for governments that want a deep and highly customizable way to handle everything from building permits to cannabis licensing. The platform is built to grow with a city, meaning it can handle a few hundred applications or hundreds of thousands without slowing down. It provides a bridge between different departments so that everyone can see the same information at the same time.
Key features:
- A central place to store all records so that no data is repeated or lost between offices.
- A public-facing portal where residents can apply for permits and pay their fees online.
- Mobile tools that allow inspectors to finish their reports while they are still in the field.
- Advanced mapping tools that show exactly where every project is located in the community.
- Automatic notifications that send emails to applicants when their permit is approved or needs work.
- Customizable workflows that can be changed to match the specific laws of any city or county.
- Reporting tools that help leaders see how long it takes to process applications on average.
Pros:
- The system is extremely powerful and can be tailored to fit almost any complex government process.
- It has a very large community of users, which makes it easy to find help and advice from other cities.
- The platform is very stable and reliable, giving leaders peace of mind that their data is always safe.
Cons:
- Because it has so many features, it can take a long time to set up and learn for the first time.
- The cost can be quite high, which might make it difficult for very small towns with tiny budgets.
- The interface can sometimes feel a bit complex for users who are not very comfortable with technology.
Security & compliance: This system meets very high standards for security, including SOC 2 and many other government-level protections for data privacy.
Support & community: Accela provides extensive training manuals, a dedicated help desk, and a large network of partners who can help with setup.
2 — Tyler Technologies EnerGov
EnerGov is a comprehensive solution created by Tyler Technologies to help local governments manage land use and licensing. It focuses heavily on connecting the office with the field, ensuring that data flows smoothly from the permit desk to the building inspector. The tool is known for being part of a larger family of products, which means it can easily share information with a city’s finance or property tax systems. It aims to reduce the time it takes for a project to move from an idea to a finished building.
Key features:
- Built-in mapping technology that uses geographic data to help staff make better decisions about land.
- Electronic plan review that allows engineers to look at digital blueprints instead of large paper rolls.
- A self-service portal for citizens that is available every hour of the day and every day of the week.
- Automated scheduling for inspections based on where the inspector is located and their current workload.
- Financial management tools that track every dollar collected and ensure it goes to the right budget.
- A robust document management system that keeps all letters and blueprints organized and searchable.
- Dashboard views for managers to quickly see which permits are stuck or moving slowly.
Pros:
- It integrates perfectly with other Tyler products, making it a great choice for cities already using their software.
- The mapping features are some of the best in the industry and provide a lot of visual detail.
- The mobile app for inspectors is very user-friendly and helps save a lot of time every single day.
Cons:
- The implementation process can be quite long and requires a lot of preparation from city staff.
- Updating the system to newer versions can sometimes be a complex task for the city’s IT department.
- Some users have noted that the system can be a bit slow if the city does not have a very strong internet connection.
Security & compliance: The system uses modern encryption and audit logs to ensure that every change made to a record is tracked and secured.
Support & community: Tyler Technologies offers a large online community where users can share tips, along with a structured onboarding process for new cities.
3 — OpenGov Permitting & Licensing
OpenGov provides a modern and very fast cloud-based system that is designed to be much easier to use than older software. It focuses on a clean and simple interface that feels more like a modern website than a traditional government database. This tool is built to help governments launch their digital services quickly, often in just a few months rather than years. It is particularly popular with leaders who want to improve the way they communicate with the public and show transparency in their work.
Key features:
- A very simple drag-and-drop tool for city staff to create their own application forms without needing to code.
- Real-time tracking for applicants so they always know exactly where their permit is in the approval process.
- Integrated payment processing that makes it safe and easy for people to pay with a credit card or bank transfer.
- Automated tasks that remind staff members when it is their turn to review a specific application.
- High-level analytics that show where the city is growing the fastest and which types of businesses are opening.
- Collaboration tools that let multiple departments look at the same application at the same time to speed things up.
- Mobile-friendly design that works perfectly on tablets and phones for staff working away from their desks.
Pros:
- The software is very easy to learn, which means staff can start using it with very little training time.
- It can be set up much faster than most other enterprise systems, allowing cities to see results quickly.
- The company regularly updates the software with new features based on what their users are asking for.
Cons:
- It may not have as many niche features as some of the older systems that have been around for many decades.
- While it is very flexible, some extremely complex and unique local rules might still require manual workarounds.
- The focus on simplicity means that some very advanced data reporting might not be as deep as some users want.
Security & compliance: As a modern cloud company, OpenGov follows strict security rules and uses high-level encryption to protect all sensitive government data.
Support & community: They offer excellent customer support with quick response times and provide a wealth of online videos and guides for self-learning.
4 — Cityworks PLL
Cityworks PLL is a unique system because it is built entirely on top of geographic mapping technology. PLL stands for Permitting, Licensing, and Land, and the tool is designed to help governments manage their assets alongside their permits. This means if a city is issuing a permit for a new water pipe, the system already knows everything about the existing pipes in that area. It is a powerful choice for public works departments and cities that care deeply about their infrastructure and physical environment.
Key features:
- Full integration with geographic information systems so every permit is linked to a specific spot on a map.
- Asset management features that help the city track the condition of roads, pipes, and buildings over time.
- Workflow automation that moves applications through the right steps based on the type of work being done.
- A portal for contractors that allows them to manage multiple projects from one single login.
- Tools for tracking the time and materials used by city staff when they are performing inspections or repairs.
- Detailed history for every property in the city, showing every permit and inspection ever recorded there.
- Advanced reporting that helps cities plan for future repairs and improvements based on current permit data.
Pros:
- It is the best choice for governments that are already using advanced maps to manage their city.
- The system is very good at handling the intersection of public infrastructure and private development projects.
- It helps different departments like Public Works and Planning work together much more closely than before.
Cons:
- If a city does not already have a strong mapping department, this system might be too complex to set up.
- The user interface is designed for power users and might take some time for the average person to master.
- It can be a significant investment, both in terms of the software price and the staff time needed to maintain it.
Security & compliance: Cityworks follows industry standards for data protection and integrates with existing city security systems to keep information private.
Support & community: They have a very loyal group of users who meet at regular conferences to share how they are using the tool to improve their communities.
5 — CivicPlus Community Development
CivicPlus is a company that specializes in making technology specifically for local governments, and their permitting tool is designed to be part of a total city website solution. It aims to make the “digital town hall” a reality by putting everything a citizen needs in one place. The software is built to be simple and approachable, focusing on the needs of smaller to mid-sized cities that do not have huge IT teams. It helps these communities offer the same level of digital service as a major metropolis.
Key features:
- A user-friendly online portal that matches the look and feel of the city’s main website for a smooth experience.
- Automated code enforcement tools that help staff track complaints and violations in the neighborhood.
- Digital signature capabilities so that permits can be signed and issued without any physical paper.
- An integrated calendar for scheduling inspections that prevents double-booking and saves staff time.
- The ability to easily upload photos and documents directly from a mobile phone or tablet during an inspection.
- Automatic calculation of fees based on the specific rules of the local government, reducing human error.
- Clear dashboards that show the workload for every staff member to help manage the team’s time better.
Pros:
- It is a great choice for cities that already use CivicPlus for their website because everything works together.
- The system is designed with the citizen in mind, making it very easy for the public to navigate.
- The customer service team is very helpful and understands the specific challenges that small towns face.
Cons:
- Large cities with very complex and unique permit types might find the system lacks some high-end features.
- The reporting tools are good for daily work but might not be enough for very deep and complex data analysis.
- It is less of a standalone “powerhouse” and more of a part of a larger, integrated suite of city tools.
Security & compliance: CivicPlus provides a very secure cloud environment and handles all the technical updates so the city does not have to worry.
Support & community: They offer 24/7 support and have a large library of resources specifically for local government employees.
6 — Oracle Public Sector Permitting and Licensing
Oracle is a global leader in data management, and their public sector suite is built on a very powerful foundation. This system is designed for the largest and most complex governments in the world, such as state-wide agencies or major international cities. It is highly automated and uses advanced technology to help staff make decisions faster and more accurately. The goal of this tool is to provide a very high level of service while handling a massive amount of information every single day.
Key features:
- An intelligent rule engine that can handle thousands of different permit types and complex local laws automatically.
- Advanced search capabilities that let staff find any record or document in seconds, even in a huge database.
- Global-scale cloud infrastructure that ensures the system is always fast and never goes offline.
- Deep integration with finance and human resources systems for a total view of the entire government.
- A modern mobile app that allows inspectors to work even when they do not have a cell signal.
- Self-learning tools that can help predict which applications might need extra attention from a human reviewer.
- Total customization of the user interface so that every department sees only the tools they actually need.
Pros:
- The system can handle more data than almost any other tool on the market without slowing down.
- It offers a level of automation that can significantly reduce the workload for government employees.
- The security and reliability are top-tier, backed by one of the largest technology companies in the world.
Cons:
- It is a very expensive solution that is usually only affordable for large agencies or very wealthy cities.
- The complexity of the system means that it requires highly skilled people to set it up and keep it running.
- Smaller cities will likely find that the system has many more features than they will ever actually use.
Security & compliance: Oracle meets the strictest global security standards, including those required for national defense and international banking.
Support & community: They provide enterprise-level support with dedicated account managers and a vast network of experts available for hire.
7 — GovPilot
GovPilot is a cloud-based system that aims to replace old-fashioned paper processes with modern digital workflows. It is known for being very flexible and offering a “module” approach, where a city can start with just one type of permit and add more as they need them. The tool is designed to be implemented quickly, sometimes in just a few weeks, making it a popular choice for governments that need to modernize in a hurry. It focuses on making the government more efficient and more responsive to the needs of the residents.
Key features:
- Pre-built templates for hundreds of different government processes that can be used right away.
- A GIS-integrated map that shows all permits, licenses, and code violations in a visual way for the whole city.
- Automatic email and text message alerts to keep both staff and citizens updated on any changes.
- A digital vault for storing all documents, ensuring that they are backed up and easy to find later.
- Tools for managing public records requests, helping the city stay transparent and follow the law.
- A simple interface for field workers to enter inspection results and upload photos from their job sites.
- Financial reporting that tracks all revenue from permits and licenses in real-time.
Pros:
- The modular design means a city only pays for what they actually use, which can save a lot of money.
- It is very easy to set up and does not require the city to have a large IT department.
- The system is very visual, which helps staff and leaders understand what is happening in their community.
Cons:
- The interface is functional but might not feel as “high-end” as some of the more expensive systems.
- Some users have reported that very specific customizations can be a bit tricky to implement on their own.
- It is better suited for small to mid-sized governments than for giant state agencies with millions of users.
Security & compliance: GovPilot uses secure cloud hosting and follows standard government protocols for protecting sensitive information.
Support & community: They provide personalized onboarding and a responsive support team that helps cities get the most out of the software.
8 — Cloudpermit
Cloudpermit is a modern, web-based tool that focuses heavily on the needs of the building department and the community development team. It is designed to be extremely easy to use, with a focus on a “one-stop-shop” experience for the public. The system is built to handle the entire lifecycle of a permit, from the first application to the final inspection, all in a digital environment. It is a great choice for communities that want to move away from paper completely and offer a truly modern experience to their contractors.
Key features:
- A very clean and intuitive portal where contractors can manage all their active permits in many different cities.
- Collaborative tools that allow the applicant and the city staff to chat directly inside the permit record.
- Mobile-first design that makes it very easy for inspectors to use their phones while walking around a building site.
- Electronic plan review tools that let staff mark up blueprints and share comments with the architect instantly.
- Automatic reminders for renewals, ensuring that businesses and contractors never let their licenses expire.
- Integrated mapping that helps staff see where development is happening and plan their inspection routes.
- A simple dashboard for the public to see what projects are being built in their own neighborhood.
Pros:
- The system is very modern and feels more like a social media app or a high-end shopping site than a database.
- It facilitates great communication between the city and the public, which leads to fewer phone calls and emails.
- The price is often very competitive, making it accessible for smaller towns and counties.
Cons:
- It is very focused on building and planning, so it might not be the best choice for other types of government licenses.
- While it is easy to use, it may not have as many “hidden” expert features as some of the older, larger platforms.
- The reporting tools are good but might not satisfy a data scientist who wants to do very complex analysis.
Security & compliance: Cloudpermit is a cloud-native platform that uses the latest security technology to keep data safe and private.
Support & community: They offer great training resources and a very friendly support team that understands the building permit process very well.
9 — Clariti
Clariti is a highly flexible permitting and licensing system that is built on the Salesforce platform, which is one of the world’s leading business tools. This means it inherits all the power and flexibility of a world-class system while being tailored specifically for government needs. It is designed for cities that want a “future-proof” system that can change and grow as quickly as the technology world does. It focuses on providing a great experience for the staff so they can do their best work without being slowed down by their software.
Key features:
- A powerful “clicks-to-configure” system that lets staff change workflows without needing to write any computer code.
- Deep integration with a huge ecosystem of other apps, allowing the city to add new features whenever they want.
- A very robust reporting engine that can create almost any chart or graph a city leader could imagine.
- Mobile tools that work both online and offline, so inspectors can still work in areas with poor cell service.
- Automated document generation that creates beautiful, professional permits and letters with just one click.
- A community portal that is very easy to navigate and helps citizens find exactly what they need quickly.
- High-level security that is trusted by some of the biggest companies and governments in the entire world.
Pros:
- It is one of the most flexible systems available and can be adjusted to fit any government process perfectly.
- The reporting and data analysis tools are among the best in the industry, providing great insights for leaders.
- Because it is built on a major platform, it is very reliable and will never become “old” or out of date.
Cons:
- The high level of flexibility means it can be overwhelming for a city that doesn’t know exactly what they want.
- It can be more expensive than some of the simpler, pre-built systems on the market.
- The initial setup requires careful planning to make sure the system is configured correctly for the city’s needs.
Security & compliance: The system benefits from the massive security investment of the Salesforce platform, offering world-class protection for all data.
Support & community: Clariti provides excellent support and has access to a global community of experts who know how to work with the underlying platform.
10 — Camino
Camino takes a different approach to government permitting by focusing on a “guided” experience for the applicant. It acts like a digital assistant that asks the user a series of simple questions to figure out exactly what permits they need. This prevents people from applying for the wrong thing and saves the city staff a huge amount of time that would otherwise be spent correcting mistakes. It is a perfect choice for cities that want to be very “user-friendly” and help their citizens navigate complex rules easily.
Key features:
- A smart “Permit Guide” that walks applicants through the process step-by-step based on their specific project.
- An intelligent rule engine that automatically checks if a project is allowed in a certain part of the city.
- Real-time fee estimates so that people know exactly how much their permit will cost before they even apply.
- A virtual counter where citizens can get answers to common questions without calling the city office.
- Tools for managing the review process that help staff collaborate and finish their work much faster.
- Clear and simple dashboards that show the status of every project in a way that is easy for anyone to understand.
- Integrations with other permitting systems, so it can act as a “smart front door” for a city’s existing software.
Pros:
- It drastically reduces the number of incomplete or incorrect applications that the city has to deal with.
- The user experience for the public is arguably the best in the industry, feeling very modern and helpful.
- It can be used as an addition to a city’s current system to make it much easier for people to use.
Cons:
- It is more focused on the “front end” (the application part) than on the deep, complex “back end” management for some tasks.
- Some very advanced government processes might still require a more traditional enterprise system for full management.
- The guided approach is great for construction but might not be as necessary for simple business license renewals.
Security & compliance: Camino is a modern cloud platform that follows all the standard security rules to keep applicant and city data safe.
Support & community: They are known for being very innovative and offering great support to cities that want to try a new way of doing things.
Comparison Table
| Tool Name | Best For | Platform(s) Supported | Standout Feature | Rating |
| Accela Civic Platform | Large cities with complex needs | Cloud, Web, Mobile | Deeply customizable for any process | 4.3 / 5 |
| Tyler EnerGov | Agencies using other Tyler tools | Cloud, Web, Mobile | Top-tier mapping and GIS integration | 4.1 / 5 |
| OpenGov Permitting | Rapid digital transformation | Cloud, Web, Mobile | Extremely fast setup and easy interface | 4.6 / 5 |
| Cityworks PLL | Public works and map-heavy cities | Cloud, Web, Mobile | Built directly on geographic data | 4.4 / 5 |
| CivicPlus Community | Small to mid-sized municipalities | Cloud, Web, Mobile | Integrated with city website tools | 4.2 / 5 |
| Oracle Public Sector | Massive agencies and state levels | Cloud, Web, Mobile | Handles huge data with smart automation | N/A |
| GovPilot | Budget-conscious smaller towns | Cloud, Web, Mobile | Flexible “module” based pricing | 4.8 / 5 |
| Cloudpermit | Building departments and contractors | Cloud, Web, Mobile | Simple chat and collaboration tools | 4.7 / 5 |
| Clariti | Scalability and data reporting | Cloud, Web, Mobile | Built on the powerful Salesforce platform | N/A |
| Camino | Improving the applicant experience | Cloud, Web, Mobile | Smart guided application process | N/A |
Evaluation & Scoring of Government Permitting & Licensing Systems
The following table shows how these tools are generally evaluated by experts in the field. Each category is weighted based on how much it usually matters to a local government.
| Evaluation Category | Weight | Importance for Government |
| Core Features | 25% | This looks at whether the tool can actually handle all the complex types of permits a city needs. |
| Ease of Use | 15% | This measures how simple the tool is for city staff and the public to learn and use every day. |
| Integrations & Ecosystem | 15% | This checks if the tool can talk to other software like maps, accounting, and payment systems. |
| Security & Compliance | 10% | This is critical for protecting citizen data and making sure the city follows privacy laws. |
| Performance & Reliability | 10% | This measures how fast the system is and if it ever goes offline during a busy work day. |
| Support & Community | 10% | This looks at how much help the company provides and if there is a group of other users to learn from. |
| Price / Value | 15% | This evaluates if the cost of the system is fair for the benefits and time-savings it provides. |
Which Government Permitting & Licensing Tool Is Right for You?
Choosing the right system depends mostly on the size of your community and how much your staff is ready to change the way they work. If you are a single user in a very tiny town, a modular tool like GovPilot might be the best place to start because you can just buy what you need. Small and medium-sized cities that want to move fast and improve their citizen experience often find that OpenGov or Cloudpermit offer the best balance of being easy to use and quick to set up. These tools don’t require a lot of technical skill and can make a big difference very quickly.
For larger cities or counties that have many different departments and very complex rules, a powerhouse like Accela or Tyler EnerGov is often the better choice. These systems can handle almost anything you throw at them, though they do take more time and money to get running perfectly. If your city is already using a lot of maps to manage your streets and parks, then Cityworks is a natural choice because it will fit right into your existing work. It is always important to think about your budget not just for today, but for several years into the future.
If your main goal is simply to stop the phone from ringing with people asking how to fill out a form, adding a tool like Camino to your website can be a great first step. It focuses strictly on making the application process easy for the public. When you are looking at different options, always ask for a demo and try to talk to other cities of your same size to see what they liked and what they struggled with. The best tool is the one that your staff will actually use and that makes your residents feel like their government is working hard for them.
Finally, remember to consider the “hidden” needs of your city, such as how often your laws change and how much support you need from the software company. If you don’t have an IT department, look for a system that is “cloud-based” so the vendor handles all the security and updates for you. If you have very strict security requirements, make sure the tool you choose is fully compliant with all the latest rules. In the end, the goal is to find a partner, not just a piece of software, who will help your community thrive for many years to come.
Frequently Asked Questions (FAQs)
What is a government permitting and licensing system?
It is a computer program that helps local governments manage applications for building projects and business licenses. It lets people apply online, helps staff review those applications, and keeps everything organized in one digital place.
Why should a city move away from paper permits?
Paper permits are easy to lose, hard to track, and require people to visit an office in person. Moving to a digital system saves time, reduces mistakes, and allows citizens to apply for what they need from their own home at any time.
Can these systems handle online payments?
Yes, most modern systems include a safe way for people to pay their permit fees using a credit card or a bank transfer. This makes the process much faster for the applicant and easier for the city’s accounting department.
Are these tools secure enough for sensitive citizen data?
The top tools in this category use very high-level encryption and follow strict security rules to protect personal information. They are often more secure than keeping paper records in a filing cabinet that could be accessed by anyone.
How long does it take to set up a new system?
The time it takes depends on the tool and the size of the city. Some simple systems can be ready in a few weeks, while very large and complex systems for major cities can take a year or more to be fully implemented.
Do inspectors need to come back to the office to enter their results?
No, most of these systems have mobile apps that work on tablets and phones. This allows inspectors to type in their findings and upload photos while they are still standing at the construction site.
Can a city customize the forms to match their specific laws?
Yes, almost every professional permitting system allows the city to change the questions on the forms and the steps in the approval process to match their local rules and ordinances.
What happens if the internet goes out at the city office?
Many modern systems are “cloud-based,” meaning they are stored on the internet. If the office internet goes down, staff can often still access the system using a mobile hotspot or by working from a different location until the connection is fixed.
Are these systems expensive?
The cost varies a lot based on the features you need and the size of your community. Some companies charge based on how many permits you issue, while others have a flat yearly fee. Most cities find that the time they save pays for the system over time.
Can citizens check the status of their permit online?
Yes, most of these tools provide a public portal where an applicant can log in and see exactly which department is currently looking at their permit and if any more information is needed from them.
Conclusion
Choosing a government permitting and licensing system is one of the most important decisions a local leader can make to modernize their community. These systems do much more than just store data; they act as the digital backbone for local growth and safety. By moving away from slow, paper-based methods, a city can provide a much better experience for its residents and business owners. It allows staff to focus on the important work of ensuring safety and following the law rather than getting bogged down in repetitive paperwork and filing.
What matters most when choosing one of these tools is finding a balance between power and simplicity. A system that is too complex might never be used correctly by the staff, while a system that is too simple might not be able to handle the unique needs of a growing town. It is vital to look at how the tool will connect with your existing maps, finance systems, and the people who will use it every day. Always prioritize security and ease of use, as these are the two things that will have the biggest impact on your success in the long run.
Ultimately, there is no single “best” tool that fits every single community perfectly. A tiny village has very different needs than a massive metropolitan area with millions of people. The best approach is to identify your biggest problems today—whether it is long wait times, lost paperwork, or frustrated citizens—and choose the tool that is best at solving those specific issues. By taking the time to research and choose carefully, you can help your local government become more efficient, more transparent, and more ready for the future.
This journey toward a digital government is an exciting step that will benefit everyone in your community. Whether you choose a large enterprise system or a focused modern app, the move to a digital platform will make your city a better place to live and do business. Take the time to involve your staff in the decision and look for a vendor that feels like a true partner in your community’s success. With the right system in place, your local government will be well-equipped to handle the challenges of growth and serve your residents with excellence for many years to come.