Meta Description: Discover the top 10 Order Management Systems tools for 2025. Compare features, pros, cons, pricing, and ratings to find the best OMS software for your business.

Introduction

In the fast-paced world of e-commerce and retail, Order Management Systems (OMS) have become indispensable for businesses aiming to streamline operations and enhance customer satisfaction. An OMS is a software solution that automates and manages the entire order lifecycle, from order capture to fulfillment, inventory tracking, and returns processing. In 2025, with global e-commerce sales projected to exceed $6 trillion, efficient order management is critical for staying competitive, especially as consumer expectations for speed, transparency, and accuracy soar.

Choosing the right OMS tool involves evaluating factors like scalability, integration capabilities, user-friendliness, and support for multichannel sales. Businesses must consider their size, industry, and specific needs—whether it’s real-time inventory updates for large enterprises or affordable automation for small retailers. This comprehensive guide explores the top 10 Order Management Systems tools for 2025, detailing their features, pros, cons, and a comparison to help you make an informed decision. Let’s dive into the best OMS solutions to optimize your fulfillment and scale your brand.

Top 10 Order Management Systems Tools for 2025

1. Salesforce Commerce Cloud

Description: Salesforce Commerce Cloud is a cloud-based platform designed for B2B and B2C businesses, offering robust order management alongside CRM and marketing tools. Ideal for enterprises seeking unified commerce experiences.

Key Features:

• Centralized order processing across multiple channels.
• Real-time inventory visibility to prevent overselling.
• AI-powered insights for personalized customer experiences.
• Advanced order routing for efficient fulfillment.
• Customer service tools for managing returns and support.
• Integrations with PayPal, Stripe, and Shopify via Salesforce AppExchange.
• Generative page designer for customized storefronts.

Pros:

• Seamless integration with Salesforce ecosystem for a unified workflow.
• Scalable for large businesses with complex needs.
• AI-driven analytics enhance customer engagement.

Cons:

• High cost can be prohibitive for small businesses.
• Steep learning curve for non-technical users.
• Limited customization for niche workflows.

2. Zoho Inventory

Description: Zoho Inventory is a cloud-based OMS tailored for small to medium-sized businesses, integrating seamlessly with Zoho’s suite of apps for streamlined order and inventory management.

Key Features:

• Multichannel order management (Shopify, Amazon, eBay).
• Real-time inventory tracking across warehouses.
• Barcode scanning for accurate stock counting.
• Multi-currency support with automatic conversion.
• Integration with payment gateways like PayPal and Stripe.
• Mobile app for iOS and Android.
• Customizable reports for inventory and sales trends.

Pros:

• Affordable pricing with a free plan for small businesses.
• User-friendly interface with minimal learning curve.
• Strong integration with Zoho ecosystem.

Cons:

• Limited advanced features for large enterprises.
• Occasional syncing issues with third-party platforms.
• Customer support response times can vary.

3. Linnworks

Description: Linnworks is a cloud-based OMS designed for e-commerce businesses, offering automation for inventory, orders, and shipping across multiple sales channels.

Key Features:

• Centralized management of orders from Amazon, eBay, Shopify, etc.
• Automated order routing and fulfillment workflows.
• Real-time inventory updates to prevent stockouts.
• Customizable reporting for sales and inventory insights.
• Integration with 100+ platforms, including QuickBooks and ShipStation.
• Rules-based automation for picking, packing, and shipping.
• Warehouse management system (WMS) integration.

Pros:

• Highly customizable workflows for specific business needs.
• Scalable for growing e-commerce businesses.
• Extensive integration options save time.

Cons:

• Complex setup process for new users.
• Pricing can be steep for high-order volumes.
• Limited support for non-e-commerce industries.

4. QuickBooks Commerce

Description: QuickBooks Commerce, part of the QuickBooks ecosystem, is an OMS for small to medium businesses, offering order tracking and accounting integration for seamless operations.

Key Features:

• Order tracking across multiple sales channels.
• Seamless integration with QuickBooks accounting software.
• Inventory management with real-time updates.
• Automated financial reporting for sales and expenses.
• Support for multi-channel selling (Shopify, WooCommerce).
• Mobile access for on-the-go management.
• Custom order forms for B2B transactions.

Pros:

• Tight integration with QuickBooks simplifies accounting.
• User-friendly for small businesses with limited tech expertise.
• Affordable for startups and SMBs.

Cons:

• Limited scalability for large enterprises.
• Occasional syncing issues with bank feeds.
• Fewer advanced features compared to enterprise solutions.

5. Adobe Commerce

Description: Adobe Commerce is a composable e-commerce platform with robust OMS capabilities, ideal for enterprises needing customizable, multichannel solutions.

Key Features:

• Multichannel order management for B2B and B2C.
• Advanced catalog management for large product ranges.
• AI-powered personalization for customer experiences.
• Real-time inventory tracking across locations.
• Flexible API-first architecture for custom integrations.
• Analytics tools for tracking customer behavior.
• Integrations with Salesforce, PayPal, and Google Analytics.

Pros:

• Highly customizable for unique business needs.
• Scalable for global, multi-brand operations.
• Strong analytics for data-driven decisions.

Cons:

• Expensive for small to medium businesses.
• Requires technical expertise for setup and customization.
• Complex interface may overwhelm new users.

6. Cin7 Core

Description: Cin7 Core is an OMS for manufacturers, retailers, and distributors, offering inventory and order management with strong integration capabilities.

Key Features:

• Real-time inventory tracking across multiple channels.
• Integrated point-of-sale (POS) for retail operations.
• B2B portal for wholesale order management.
• Over 70 customizable reports for sales and inventory.
• Integration with Shopify, Amazon, and QuickBooks.
• Automated picking, packing, and shipping processes.
• Multi-warehouse management support.

Pros:

• Comprehensive features for manufacturers and retailers.
• Scalable pricing tiers for growing businesses.
• Strong customer support and ease of use.

Cons:

• Setup can be time-consuming for complex workflows.
• Limited advanced analytics compared to competitors.
• Higher tiers can be costly for small businesses.

7. Brightpearl by Sage

Description: Brightpearl is an e-commerce-focused OMS designed for retail businesses, offering multi-channel order management and automation for streamlined operations.

Key Features:

• Centralized order management for online and in-store sales.
• Real-time inventory updates across channels.
• Automation for picking, packing, and shipping.
• Integration with Shopify, Amazon, and eBay.
• Customizable reporting for sales and inventory.
• Scalable for multi-warehouse operations.
• Built-in CRM for customer management.

Pros:

• Tailored for retail with strong multichannel support.
• High user ratings for ease of use (4.2+ stars).
• Scalable for growing businesses.

Cons:

• Pricing requires contacting vendor, lacking transparency.
• Limited features for non-retail industries.
• Initial setup can be complex for small teams.

8. ShipStation

Description: ShipStation is an OMS focused on simplifying order fulfillment and shipping for e-commerce businesses of all sizes.

Key Features:

• Order management across multiple sales platforms.
• Automation for shipping tasks and label generation.
• Real-time carrier rate comparisons for cost savings.
• Integration with Amazon, eBay, Shopify, and WooCommerce.
• Customizable order sorting and filtering.
• Mobile app for managing orders on the go.
• Customer-facing tracking portal.

Pros:

• Streamlines shipping with automation features.
• Excellent integration with major e-commerce platforms.
• Responsive customer support for quick issue resolution.

Cons:

• Limited inventory management compared to competitors.
• Some users report inconsistent support quality.
• Pricing can scale quickly with order volume.

9. NetSuite

Description: NetSuite is a cloud-based ERP with robust OMS capabilities, designed for medium to large businesses needing integrated order and inventory management.

Key Features:

• Automated order processing and fulfillment.
• Real-time inventory visibility across warehouses.
• Integration with CRM, financials, and e-commerce platforms.
• Advanced reporting for sales and inventory trends.
• Support for returns and exchanges.
• Multi-channel order management (online, POS, phone).
• Scalable for global operations.

Pros:

• Comprehensive ERP integration for end-to-end management.
• Scalable for large, complex businesses.
• Strong analytics and reporting capabilities.

Cons:

• High cost, unsuitable for small businesses.
• Steep learning curve for new users.
• Implementation can be time-intensive.

10. Fishbowl Inventory

Description: Fishbowl Inventory is an OMS for small to midsize businesses, offering inventory and order management with strong QuickBooks integration.

Key Features:

• Order processing and fulfillment automation.
• Real-time inventory tracking across locations.
• Integration with QuickBooks and Xero.
• Barcode scanning for efficient warehouse management.
• Customizable reports for inventory and sales.
• Multi-warehouse support for growing businesses.
• Mobile access for remote management.

Pros:

• Affordable for small to midsize businesses.
• Strong QuickBooks integration simplifies accounting.
• Thorough documentation eases learning curve.

Cons:

• Limited scalability for large enterprises.
• Some users report support availability issues.
• Interface feels dated compared to modern OMS tools.

Comparison Table

Tool Name	Best For	Platform(s) Supported	Standout Feature	Pricing	G2/Capterra/Trustpilot Rating
Salesforce Commerce Cloud	Large enterprises, B2B/B2C	Web, Mobile	AI-powered personalization	Custom	4.5/5 (G2)
Zoho Inventory	Small to medium businesses	Web, iOS, Android	Multi-currency support	Free / Starts at $29/month	4.5/5 (Capterra)
Linnworks	E-commerce businesses	Web	Rules-based automation	Custom	4.4/5 (G2)
QuickBooks Commerce	Small businesses, accounting-focused	Web, Mobile	QuickBooks accounting integration	Starts at $20/month	4.3/5 (Capterra)
Adobe Commerce	Enterprises, customizable solutions	Web	Flexible API-first architecture	Custom	4.3/5 (G2)
Cin7 Core	Manufacturers, retailers	Web, POS	B2B portal for wholesale	Starts at $325/month	4.2/5 (G2)
Brightpearl by Sage	Retail businesses	Web	Multichannel retail support	Custom	4.4/5 (G2)
ShipStation	E-commerce, shipping-focused	Web, iOS, Android	Automated shipping workflows	Starts at $9.99/month	4.6/5 (Capterra)
NetSuite	Medium to large businesses, ERP	Web	Comprehensive ERP integration	Custom	4.1/5 (G2)
Fishbowl Inventory	Small to midsize businesses	Web, Desktop	QuickBooks integration	Starts at $4,395 (one-time)	4.1/5 (Capterra)

Which Order Management Systems Tool is Right for You?

Choosing the right OMS depends on your business size, industry, budget, and specific needs. Here’s a decision-making guide to help you select the best tool:

• Small Businesses and Startups: Zoho Inventory and QuickBooks Commerce are ideal for their affordability, ease of use, and integration with accounting tools. Zoho’s free plan suits businesses with low order volumes, while QuickBooks Commerce is perfect for those already using QuickBooks for accounting.
• E-commerce Businesses: Linnworks, ShipStation, and Brightpearl excel in multichannel order management. Linnworks offers extensive automation and integrations, ShipStation focuses on shipping efficiency, and Brightpearl is tailored for retail with strong CRM features.
• Manufacturers and Distributors: Cin7 Core and Fishbowl Inventory are excellent choices. Cin7’s B2B portal and POS integration suit manufacturers, while Fishbowl’s affordability and QuickBooks integration appeal to smaller distributors.
• Large Enterprises: Salesforce Commerce Cloud, Adobe Commerce, and NetSuite are built for scale. Salesforce and Adobe offer advanced customization and AI-driven insights, while NetSuite provides comprehensive ERP integration for complex operations.
• Budget-Conscious Businesses: Zoho Inventory and ShipStation offer low-cost plans with robust features. Zoho’s free tier is great for startups, while ShipStation’s pricing scales with order volume.
• Businesses Needing Customization: Adobe Commerce and Linnworks provide flexible workflows and APIs for tailored solutions, ideal for businesses with unique operational needs.

Consider trialing tools with free demos or plans to test their fit. Evaluate integration with existing systems (e.g., CRM, ERP, e-commerce platforms) and ensure the OMS supports your sales channels and growth plans.

Conclusion

In 2025, Order Management Systems are critical for businesses navigating the complexities of e-commerce, retail, and omnichannel sales. These tools streamline order processing, enhance inventory visibility, and improve customer satisfaction, directly impacting profitability and growth. The landscape is evolving with AI-driven analytics, real-time tracking, and seamless integrations becoming standard, enabling businesses to meet rising consumer expectations for speed and reliability.

The top 10 OMS tools listed—ranging from Zoho Inventory’s affordability to Salesforce Commerce Cloud’s enterprise-grade features—offer solutions for every business size and industry. By aligning your choice with your operational needs, budget, and scalability requirements, you can transform your order management process. Most tools offer free trials or demos, so take advantage of these to test their capabilities. Explore these solutions to future-proof your business and stay ahead in the competitive e-commerce landscape.

FAQs

What is an Order Management System (OMS)?
An OMS is software that automates and manages the order lifecycle, from order capture to fulfillment, inventory tracking, and returns, ensuring efficiency and customer satisfaction.

Why is an OMS important for e-commerce in 2025?
With e-commerce sales projected to hit $6 trillion, OMS tools help businesses manage multichannel orders, prevent stockouts, and meet customer expectations for fast, transparent delivery.

How do I choose the best OMS for my business?
Consider your business size, industry, budget, and integration needs. Look for features like real-time inventory, multichannel support, and automation. Test demos to ensure usability.

Are there free OMS tools available?
Yes, tools like Zoho Inventory offer free plans for small businesses with limited orders, while others like ShipStation have affordable starter plans.

Can OMS tools integrate with my existing software?
Most OMS tools integrate with e-commerce platforms (Shopify, Amazon), CRMs (Salesforce), and accounting software (QuickBooks). Check integration options before choosing.