Meta Description: Discover the top 10 softphone software tools for 2025! Compare features, pros, cons, and pricing to find the best VoIP solution for your business needs.

Introduction

In 2025, softphone software has become a cornerstone of modern business communication, enabling seamless voice and video calls over the internet using Voice over Internet Protocol (VoIP) technology. Unlike traditional telephony, softphones run on devices like laptops, smartphones, and tablets, offering flexibility, cost-efficiency, and advanced features like call recording, CRM integration, and AI-driven analytics. With remote work, hybrid teams, and global connectivity driving communication needs, softphones are critical for businesses of all sizes. When choosing a softphone tool, consider factors like platform compatibility, security (e.g., end-to-end encryption), integration with business tools (e.g., Salesforce, HubSpot), call quality, and scalability. Pricing and customer support are also key, as businesses need reliable solutions without breaking the budget. This blog dives into the top 10 softphone software tools for 2025, providing detailed insights, a comparison table, and a decision-making guide to help you select the perfect tool for your team.

Top 10 Softphone Software Tools for 2025

1. RingCentral

Logo/Brand: RingCentral
Short Description: RingCentral is a leading cloud-based VoIP solution offering robust softphone features for businesses of all sizes, ideal for teams needing unified communications.
Key Features:

• Unlimited calling, SMS, and video conferencing in 100+ countries.
• Team messaging, file sharing, and task management.
• AI-powered call analytics and voicemail transcription.
• Integrations with Salesforce, Microsoft 365, and Google Workspace.
• Advanced call routing and IVR for contact centers.
• Mobile and desktop apps for iOS, Android, Windows, and macOS.
• 99.999% uptime for reliable call quality.
  Pros:
• Seamless integration with major CRMs and productivity tools.
• High call quality and reliable uptime.
• Scalable for small businesses to enterprises.
  Cons:
• Pricing can be high for small teams ($30/user/month for Core plan).
• Limited minutes on basic plans (100 minutes on Core).
• Complex setup for advanced features.
  

2. Zoom Phone

Logo/Brand: Zoom
Short Description: Built on Zoom’s platform, Zoom Phone offers a full-featured softphone solution for businesses needing integrated voice, video, and chat.
Key Features:

• Unlimited domestic and international calling (Unlimited plan).
• Voicemail with transcription and note-taking.
• Seamless integration with Zoom Meetings for video calls.
• Supports 40+ countries with bring-your-own-carrier options.
• Call routing, auto-attendant, and IVR capabilities.
• Multi-device support (desktop, mobile, and hardware phones).
• AI-driven spam call blocking.
  Pros:
• Easy integration with Zoom’s video conferencing platform.
• Affordable entry-level plan ($10/user/month for Metered).
• High-quality audio and video calls.
  Cons:
• Extra costs for international calls on Metered plan.
• Limited CRM integrations compared to competitors.
• User limit (10) on the cheapest plan.
  

3. 3CX

Logo/Brand: 3CX
Short Description: 3CX is an open-standards VoIP PBX with a robust softphone app, perfect for businesses seeking cost-effective, feature-rich communication solutions.
Key Features:

• Free plan with unlimited users and basic features.
• Web-based softphone for browser-based calling.
• Mobile apps for iOS and Android with live chat and video.
• Advanced call center features (IVR, queuing, reporting).
• CRM integrations with HubSpot, Salesforce, and Zoho.
• Self-hosted or cloud-hosted deployment options.
• End-to-end encryption for secure calls.
  Pros:
• Free plan suitable for small businesses.
• Highly customizable with self-hosting options.
• Strong contact center features.
  Cons:
• Self-hosted setup requires technical expertise.
• Limited customer support on free plan.
• Advanced features locked behind paid plans.
  

4. Nextiva

Logo/Brand: Nextiva
Short Description: Nextiva is a VoIP solution with a powerful softphone app, designed for growing businesses needing reliable voice, video, and analytics.
Key Features:

• Unified communications (voice, video, chat, SMS).
• Detailed call analytics and reporting tools.
• Integrations with Salesforce, HubSpot, and Microsoft Teams.
• Unlimited calling and SMS in the U.S. and Canada.
• Mobile and desktop apps for all major platforms.
• 24/7 U.S.-based customer support.
• Voicemail-to-email and call forwarding.
  Pros:
• Excellent call quality and reliability.
• Robust analytics for performance tracking.
• Strong customer support.
  Cons:
• Pricing starts at $18.95/user/month, higher for small teams.
• Limited international calling options.
• Some features require higher-tier plans.
  

5. CloudTalk

Logo/Brand: CloudTalk
Short Description: CloudTalk is a modern softphone solution with a focus on customer support, offering advanced VoIP features and CRM integrations.
Key Features:

• Supports 70+ VoIP protocols with encrypted transmission.
• Automated attendant with advanced call routing.
• Voicemail-to-email and call forwarding.
• Integrations with HubSpot, Zendesk, and Pipedrive.
• Two-factor authentication for enhanced security.
• Mobile apps for iOS and Android.
• Power dialer for sales teams.
  Pros:
• User-friendly interface with flexible pricing.
• Strong CRM integrations for support teams.
• Reliable call quality with global coverage.
  Cons:
• Occasional call drops reported by users.
• Higher-tier plans needed for advanced features.
• Limited free trial (14 days).
  

6. Zoiper

Logo/Brand: Zoiper
Short Description: Zoiper is a versatile, cross-platform softphone app for businesses and individuals needing a simple, secure VoIP solution.
Key Features:

• Free version with basic calling features.
• Supports SIP, IAX, and WebRTC protocols.
• Call transfer, 3-way conferencing, and auto-answer.
• Compatible with Windows, macOS, Linux, iOS, and Android.
• End-to-end encryption and secure tunneling.
• White-label options for businesses.
• Contact management and call history sync.
  Pros:
• Free version suitable for personal use.
• Wide platform compatibility.
• Strong security features.
  Cons:
• Desktop version requires paid license ($49.95 one-time).
• Limited customer support (contact form only).
• Outdated interface for some users.
  

7. Bria

Logo/Brand: Bria (CounterPath)
Short Description: Bria is a customizable softphone solution for businesses needing team collaboration and enterprise-grade VoIP features.
Key Features:

• Team messaging, call history sync, and contact lists.
• Supports Windows, macOS, iOS, and Android.
• White-label capabilities for custom branding.
• Call transfer, hold, and multi-party conferencing.
• Integrations with Salesforce and Microsoft Outlook.
• High-definition audio and video calls.
• Presence information for team availability.
  Pros:
• Highly customizable for enterprise needs.
• Affordable pricing ($4.95/user/month for Teams).
• Strong call quality.
  Cons:
• Limited features in Solo plan.
• Some users report occasional crashes.
• Setup can be complex for non-technical users.
  

8. MightyCall

Logo/Brand: MightyCall
Short Description: MightyCall is a VoIP softphone with a webphone and mobile apps, ideal for small businesses needing affordable, all-in-one communication tools.
Key Features:

• Webphone accessible via browsers.
• Mobile and desktop apps for iOS, Android, and Windows.
• Integrations with HubSpot, Salesforce, and Zapier (1,500+ apps).
• Call recording, voicemail, and contact management.
• Unlimited calling in the U.S. and Canada.
• 24/7 live customer support via chat, phone, and email.
• Auto-attendant and call queuing.
  Pros:
• Affordable plans starting at $9/user/month.
• Excellent customer support.
• Easy setup with no third-party software needed.
  Cons:
• Limited international calling features.
• Advanced integrations require higher plans.
• Webphone requires stable internet.
  

9. Allô

Logo/Brand: Allô
Short Description: Allô is an AI-powered softphone app designed for mobile-first small teams, offering call summaries and CRM sync for productivity.
Key Features:

• AI-driven call summaries and follow-up messages.
• Integrates with 1,000+ apps via Zapier.
• Unlimited AI receptionist for 24/7 call handling.
• Mobile-first design for iOS and Android.
• Call recording and voicemail transcription.
• Supports voice, SMS, and email.
• Detailed call insights and analytics.
  Pros:
• AI features boost productivity.
• Affordable pricing ($18/user/month).
• Strong mobile app experience.
  Cons:
• Limited desktop features compared to competitors.
• Newer platform with less user feedback.
• Requires strong internet for AI features.
  

10. Linphone

Logo/Brand: Linphone
Short Description: Linphone is an open-source softphone app for secure voice and video calls, suitable for businesses and individuals prioritizing privacy.
Key Features:

• Free and open-source with no licensing fees.
• Supports SIP and WebRTC protocols.
• End-to-end encryption for voice and video calls.
• Compatible with Windows, macOS, Linux, iOS, and Android.
• Call recording, conferencing, and instant messaging.
• Customizable interface for user preferences.
• Group calling and presence information.
  Pros:
• Completely free with strong security.
• Highly customizable for developers.
• Wide platform support.
  Cons:
• Limited customer support (community-based).
• Steep learning curve for non-technical users.
• Fewer integrations compared to commercial options.
  

Comparison Table

Which Softphone Software Tool is Right for You?

Choosing the right softphone tool depends on your business size, industry, budget, and specific needs. Here’s a decision-making guide:

• Large Enterprises: RingCentral and Nextiva are top choices due to their robust integrations with CRMs (Salesforce, HubSpot) and enterprise-grade features like advanced analytics and IVR. They’re ideal for industries like finance, healthcare, and retail needing scalable solutions.
• Small Businesses & Startups: 3CX and MightyCall offer affordable plans (including free options) with essential features like call routing and mobile apps, perfect for teams with limited budgets. Allô is great for mobile-first startups needing AI-driven productivity tools.
• Customer Support Teams: CloudTalk and Bria excel with CRM integrations and contact center features like automated attendants and power dialers, ideal for support-heavy industries like e-commerce or SaaS.
• Freelancers & Individuals: Zoiper and Linphone provide free versions with basic VoIP capabilities, suitable for solo users or developers prioritizing cost and privacy.
• Hybrid Teams: Zoom Phone integrates seamlessly with video conferencing, making it ideal for teams blending remote and in-office work.
• Privacy-Conscious Users: Linphone’s open-source nature and end-to-end encryption make it a go-to for users prioritizing security over advanced features.

Evaluate your needs based on call volume, integration requirements, and whether you prioritize mobile or desktop use. Test free trials or demos to ensure compatibility with your VoIP provider and internet setup.

Conclusion

In 2025, softphone software is transforming business communication by offering cost-effective, flexible, and feature-rich alternatives to traditional telephony. From AI-powered call summaries (Allô) to enterprise-grade integrations (RingCentral, Nextiva), these tools cater to diverse needs, from solo entrepreneurs to global corporations. The landscape is evolving with increased focus on AI, security, and seamless CRM integrations, making softphones indispensable for remote work and customer engagement. To find the best fit, leverage free trials or demos to test call quality, ease of use, and compatibility with your existing tools. Whether you prioritize affordability, scalability, or advanced analytics, the right softphone can elevate your communication strategy and drive business success.

FAQs

What is a softphone software tool?
A softphone is a software application that enables voice and video calls over the internet using VoIP technology, running on devices like computers and smartphones.

Are softphone apps secure?
Most softphone apps, like Linphone and Zoiper, offer end-to-end encryption. Always check for security features like two-factor authentication and ensure your VoIP provider supports secure protocols (e.g., SIP, WebRTC).

Can I use a softphone without a VoIP provider?
No, a softphone requires a VoIP or PBX provider to process and route calls. Ensure compatibility between your softphone and VoIP service.

What’s the best free softphone software in 2025?
3CX and Linphone offer robust free versions with basic calling features, ideal for small teams or individuals. Zoiper’s free mobile app is also a strong contender.

How do softphones integrate with CRMs?
Tools like RingCentral, Nextiva, and CloudTalk integrate with CRMs like Salesforce and HubSpot, syncing call logs, contacts, and analytics for streamlined workflows.